HELCO warns customers about utility impersonators


Hawai‘i Electric Light Company warns electric customers about an apparent telephone scam targeting business customers on Hawai‘i Island. Customers reported receiving calls threatening immediate disconnection unless they pay their bill by making a money transfer or cash express payment via a bill payment machine at a retail establishment. The utility does not accept bill payments via MoneyGram and Green Dot MoneyPak.

“We would like to remind customers to be cautious when responding to callers who demand immediate payment of their electric bill,” said Rhea Lee-Moku, Hawai‘i Electric Light spokesperson. “Ask for the individual’s name and phone number and say you will call back; then call our Customer Service Center to verify the call.”

Customers wishing to pay their electric bills in person may do so at the utility’s customer service offices in Hilo and Kona. In addition, official walk-in payments may also be made at these approved locations:

Hawai‘i Electric Light offers these safety tips to protect customers from scams: