Categorized | Business, Recalls

Dyson recalls bladeless portable electric heaters due to fire hazard

MEDIA RELEASE

Dyson Hot and Dyson Hot+Cool (AM04) and Dyson Hot+Cool (AM05) heaters

Dyson Hot and Dyson Hot+Cool (AM04) and Dyson Hot+Cool (AM05) heaters

Consumers should stop using this product unless otherwise instructed. It is illegal to resell or attempt to resell a recalled consumer product.

Recall Summary

Name of product:
Portable electric heaters

Hazard:
The heaters can develop an electrical short and overheat, posing a fire hazard to the consumer.

Consumer Contact:
Dyson toll-free at (866) 297-5303, 8 a.m. to 8 p.m. CT Monday through Friday and 9 a.m. to 6 p.m. Saturday and Sunday or online at www.dyson.com and click on Safety Recall at the bottom of the page for more information.

Units
About 338,000 in the U.S. and about 43,000 in Canada

The model number is found above the Dyson logo on the product information sticker on the base.

The model number is found above the Dyson logo on the product information sticker on the base.

Description
This recall is for all Dyson Hot heaters and Dyson Hot+Cool heaters having model number AM04 and all Dyson Hot+Cool heaters with model number AM05. The heaters are 23 inches tall with a round base and an upper body shaped like an elongated ring. The heaters have no external fan blades. They are made of plastic and were available in the colors silver, black and silver, blue and gray, gray and silver, pink and gray, purple and gray, and white and gray. Each heater came with a remote control. The model number is found above the Dyson logo on the product information sticker on the underside of the heater’s base.

Incidents/Injuries
Dyson is aware of 82 incidents of the recalled heaters short-circuiting and overheating, including four reports of heaters with burned or melted internal parts. No injuries or property damage have been reported.

Remedy
Consumers should immediately stop using and unplug the recalled heaters and contact Dyson for a free repair.

Sold at
Bed Bath & Beyond, Best Buy, Costco, Fry’s, Kohl’s, Lowe’s, Macy’s, Sears, Target and other retailers nationwide, and online at Abt.com, Amazon.com, Dyson.com, Groupon.com, HSN.com, QVC.com and Walmart.com from September 2011 to March 2014 for about $399.

Importer
Dyson Inc., of Chicago

Manufactured in
Malaysia

The U.S. Consumer Product Safety Commission is charged with protecting the public from unreasonable risks of injury or death associated with the use of thousands of types of consumer products under the agency’s jurisdiction. Deaths, injuries, and property damage from consumer product incidents cost the nation more than $1 trillion annually. CPSC is committed to protecting consumers and families from products that pose a fire, electrical, chemical or mechanical hazard. CPSC’s work to help ensure the safety of consumer products – such as toys, cribs, power tools, cigarette lighters and household chemicals -– contributed to a decline in the rate of deaths and injuries associated with consumer products over the past 40 years.

Federal law bars any person from selling products subject to a publicly-announced voluntary recall by a manufacturer or a mandatory recall ordered by the Commission.

To report a dangerous product or a product-related injury go online to www.SaferProducts.gov or call CPSC’s Hotline at (800) 638-2772 or teletypewriter at (301) 595-7054 for the hearing impaired. Consumers can obtain news release and recall information at www.cpsc.gov, on Twitter @OnSafety or by subscribing to CPSC’s free e-mail newsletters.

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