Oceanic Time Warner Cable services out statewide in Hawaii early Tuesday morning

An Oceanic Time-Warner worker checks cable lines in Hawaiian Paradise Park just after midnight Tuesday (July 27).

By Baron Sekiya | Hawaii 24/7

Approximately 400,000 customers statewide were left without service early Tuesday after an undersea fiber-optic cable suffered a break, which will take more than three weeks to repair.

Much of the service was restored by Tuesday afternoon.

According to Wavecom Solutions, which is part-owner of the cable:

“We have a fiber cut affecting Maui, Lanai, and Big Island. We are working to restore as much service is possible while contacting all customers impacted. If you have not been called regarding this, please call our Service Operations Center for the current status. We appreciate your understanding as we work through this outage.”

The cable between the islands was severed about 30 miles south of Kihei and about 3,000 feet below sea level.

Service was lost to Kauai and Oahu for about two hours, while Maui and the Big Island reported cable TV down for up to 14 hours and Internet out for up to 13 hours.

(Posted at 1:15 a.m.) — Oceanic Time Warner Cable services experienced an outage statewide in Hawaii just before midnight Monday (July 26).

The outage affects both their high speed internet services and home telephone services. Oceanic asks that customers do not reboot their cable modem boxes at this time and that they have crews working on the problem.

There is no estimate on when service will be restored. For an update on the system status in Hawaii call (808) 625-8282

Update 7:28 a.m.

Oceanic’s status hotline reports that only Big Island, Maui, Molokai and Kauai continue to be impacted by the cable outage with Oahu working.

Posts on Twitter say an fiber optic submarine cable may have been cut, which caused the outage though that hasn’t been confirmed.

Update 11:26 a.m.

Mobi PCS and their Hele Wireless service reports that because they are tied into Oceanic Time Warner customers on the Big Island and Maui experienced outages of internet and voice services. Hele Wireless in Pahoa was down, currently Hele Wireless is working in Hilo.

Mobi PCS confirms that a fiber optic submarine cable used by Oceanic Time Warner was cut this morning which caused the outage.

Update 8:42 p.m.

From Oceanic Status page

Tuesday July 27th, 2010 at 7:50 PM

Due to a network issue high speed internet customers may experience slower that usual connnecton speeds.


All services are working properly.


All services are working properly.


All services are working properly.


All services are working properly.


All services are working properly


All services are working properly.

Time Warner's status page showing Hawaii outage showing 12:10 a.m. as outage start time.

Big Island Oceanic Customers:

Video Cable 48,000

Internet 31,000

Phone 10,000

Hawaiian Telcom services not affected by undersea cable cut


Hawaiian Telcom services have not been affected by an undersea cable cut that has reportedly disrupted communication and video services from other providers since early this morning.

Some conflicting media reports have cited island-wide Internet outages on Maui and the Big Island.

“To assist residents and businesses of Hawaii Island, Maui, Molokai and Lanai whose communication services have been disrupted, Hawaiian Telcom has committed to making a portion of its own interisland fiber optic cable network available on loan to the affected provider during the cable repair process,” said Hawaiian Telcom President and CEO Eric Yeaman.

— Find out more:

1-877-91-ALOHA, www.wavecomsolutions.com/suppo…