Categorized | Business

Yellow Pages contains errors; updated directory available June 7

MEDIA RELEASE

Neighbor Island versions of the new Hawaiian Telcom Yellow Pages directories contain errors in the Community Pages, Governor’s Letter, Government Pages and some of the advertising pages. The Berry Company, the Colorado-based publisher of the directory, is compiling a corrected version.

2010 Hawaiian Telcom Yellow Directory Supplement Information

The Berry Company, a leading local search services provider for small and medium-sized business and publisher of the Hawaiian Telcom Yellow Pages, will be issuing a supplement to the 2010 Hawaiian Telcom Yellow Pages.

Due to a printing error in the Hawaii, Hawaii East/West Companion, Maui, Maui Companion and Kauai directories, residents in Hawaii and Kauai will receive access to an updated directory. It will be available the week of June 7.

A print copy of the supplement will be available beginning the week of June 14, and can be reserved by calling Berry’s distribution center at 808-833-2018 or 888-833-2018.

For Berry customer service, call 808-591-7500 or 866-813-0745 or e-mail customer.relations@theberrycom… (Monday to Friday, 2 a.m.-2 p.m. Hawaii time).

Q. I’ve noticed there are some incorrect entries in my telephone directory. Is there a way for me to request a corrected directory?

A. Yes, you may request a print version of your Island’s supplement (Maui and the Hawaii East/West Companion are the exceptions), the week of June 7 by calling our distribution center at 808-833-2018 or 888-833-2018 and reserving your copy. All requested supplements will be mailed to customers the week of June 14.

Q. How can I be certain that the information in my printed telephone directory is accurate?

A. Berry remains committed to providing a valuable service to the residents of Hawaii. While we strive for a high level of accuracy in all our directories, errors happen. When we discover these, we assess our processes and make necessary improvements to ensure they won’t happen in the future.

Q. Is there an online version of my directory available?

A. You may access an updated complete directory the week of June 7. Visit HTYellowPages.com and click on the green banner on the home page and you’ll be directed to a location where you can download an electronic searchable version of the directories listed below.

Q. Are you sending revised directories to everyone in Hawaii?

A. As a company that is committed to protecting our environment, we decided to minimize the number of printed supplements distributed. Updated print supplements for Hawaii and Kauai will be available to every customer who requests a copy.

Q. What sections of the directory are incorrect?

A. The following sections/directories were affected by this printing error:
* Kauai: Government Pages, Governor’s Letter and select pages in the Community Section
* Hawaii: Government Pages, Governor’s Letter and select pages in the Community Section
* Maui: Limited number of Berry/Hawaiian Telcom Yellow Pages ads
Hawaii East West Companion : Limited number of Berry/Hawaiian Telcom Yellow Pages ads
* Maui Companion: Limited number of Berry/Hawaiian Telcom Yellow Pages ads

— Find out more:
www.htyellowpages.com

2 Responses to “Yellow Pages contains errors; updated directory available June 7”

  1. Ex-Berry employee says:

    Committment to the environment, my @$$. I used to work for The Berry Company. Berry's parent company, Local Insight Media's only commitment is to lining it's executives pockets. What a joke.

  2. Job Sent Offshore says:

    Look at what happens when information technology and publishing gets outsourced to 3rd world countries. They embrace the philosophy 'greed is good'.

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