MEDIA RELEASE
Department of Homeland Security Secretary Janet Napolitano, U.S. Citizenship and Immigration Services (USCIS) Director Alejandro Mayorkas and Federal Chief Performance Officer Jeff Zients have announced the launch of a redesigned USCIS Web site — available in English and Spanish.
“Transparency and openness are critical to effective immigration and citizenship policies,†Napolitano said. “USCIS’ new Web site provides the public with the latest tools — from text messages to e-mails — to improve responsiveness and access to immigration services.â€
“The redesigned website we are launching today reflects our commitment to listening to the public and creating a better experience for the hundreds of thousands of USCIS customers we serve,†Mayorkas said. “This effort is the first step toward creating a more innovative, customer-centric experience that meets the nation’s citizenship and immigration needs.â€
Napolitano and Mayorkas made the announcement at a press conference at USCIS Headquarters, highlighting the Obama administration’s commitment to achieving government accessibility and transparency using online and new media tools.
The new USCIS Web site provides a one-stop location for immigration services and information — including an innovative service called My Case Status, which allows immigration customers to receive alerts on the status of their applications via text message and e-mail.
Other new features include a Where to Start tool to guide users through the navigation process; a simplified way to track individual case status; local and national case processing times; an improved search engine; and a new Information Dashboard feature allowing users to access national immigration trends associated with immigration petitions and applications.
— Find out more:
www.uscis.gov
www.uscis.gov/espanol
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